Recent Posts

When Winter Weather Strikes

12/8/2017 (Permalink)

Winter weather can lead to water damage, roof damage, broken pipes & ice damming. SERVPRO of Gwinnett County SE wants to make sure you are prepared for storms and know what to do in case you do have a damage! 

Tips for Preparing your Home for Winter Weather:

  • Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes. 
  • Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through unheated or uninsulated areas of the home. 
  • Consider shutting off outdoor faucets. Find the shutoff valve in the basement or crawl space and turn it to "off".
  • If you follow the previous step, then open the outdoor faucet to help ensure it drains completely and the inner valve is shutoff. 
  • Ensure gutters are clean and secure. Leaves and debris accumulate, causing a damming effect on gutters, which could lead to roof problems and water damage. 
  • Proper maintenance of your furnace can help reduce the risk of puffbacks.  
  • Tips for Preparing your Business for Winter Weather:
  • Check your business property for downed tree limbs and branches. Weather, such as wind, heavy rain, ice and/or snow, can cause branches to fall which would cause damage to the property and potentially cause personal injuries.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.
  • Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.  
  • Ask SERVPRO of Gwinnett County SE about creating an Emergency Ready Profile for your business for any future or potential emergencies.  

If your Gwinnett County home or business experiences water damage, broken pipes or ice damming, don't hesitate to contact SERVPRO® of Gwinnett County SE at 770-448-5782. We'll make it "Like it never even happened." 

Dangers of Deep Frying a Turkey

11/15/2017 (Permalink)

Every holiday people are lured in by the promise of moist, sweet turkey meat and the deep turkey fryer has become an increasingly popular way to make a Thanksgiving or Christmas dinner.  However, cooking up Tom the Turkey in a vat of boiling oil does come with many dangers.

According to the National Fire Protection Association, every year deep-fryer fires are responsible for five deaths, 60 injuries, the destruction of 900 homes and more than $15 million in property damage.

Therefore it is most important to follow a few safety precautions if you choose to fry a turkey for the holidays.

  • Don’t Deep Fry a Frozen Turkey

Frozen turkeys are full of moisture, and we all know how water and hot oil don’t mix well.  Make sure that your turkey is completely thawed before trying to fry it.

  • Turkey Fryers can Easily Tip Over

Be sure that you place your turkey fryer on solid footing so that it will not tip over, spilling hot cooking oil over a large area.

  • Don’t Let Oil Get Too Hot

When oil gets around 400-425 degrees it can catch on fire by itself.  Most fryers do not have thermostat controls, and it would be prudent to have a thermometer to make sure you keep the oil below 400 degrees.

  • Don’t Use Too Much Oil

An overfilled cooking pot can cause oil to spill when the turkey is put in, and when the oil runs down next to the flame on the burner, a catastrophic fire could result.

  • Never Deep-Fry Indoors or in a Garage

The best place to use a turkey fryer is on a level spot out in your yard away from the house or anything flammable.

May these tips help you and your family to enjoy a safe holiday with a delicious fried turkey. Remember to call SERVPRO® of Gwinnett County SE if you have any water, fire or mold problems during the holidays. Call us at 770-448-5782. We can help 24/7.

Celebrate Safely

11/15/2017 (Permalink)

Each November families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don’t practice safe cooking habits, your holiday could become hazardous very quickly. According the  National Fire Protection Association, cooking fires are the number one cause of home fires and home injuries, and Thanksgiving is the leading day for home cooking fires, with three times the average number.  The leading cause of fires in the kitchen is unattended cooking. 

Tips for avoiding kitchen fires:

  • Be alert! If you are sleepy or have consumed alcohol don’t use the stove or stovetop.
  • Stay in the kitchen while you are frying, grilling, boiling or broiling food.
  • If you are simmering, baking or roasting food, check it regularly, remain in the kitchen while food is cooking and use a timer to remind you that you are cooking.
  • Keep anything that can catch fire – oven mitts, wooden utensils, food packaging, towel or curtains – away from stovetop.

If a fire occurs while you are cooking, consider the following safety protocols to help keep you and your family safe.

  • Keep a lid nearby when you are cooking to smother small grease fires. Smother the fire by sliding the lid over the pan and turn off the stovetop. Leave the pan covered until it is completely cooled.
  • If you try to fight the fire, be sure other are getting out and that you have a clear way out.
  • For an oven fire, turn off the heat and keep the door closed.
  • If the fire is out of control, just get out! When pou leave, close the door behind you to help contain the fire.
  • Call 9-1-1 or the local emergency number after you leave.

SERVPRO of Gwinnett County SE and their professional team wish you a safe and happy holiday season.

SERVPRO® Gets CPR Training

8/4/2017 (Permalink)

What started out as just training for our on-site personnel turned into training for our whole office. SERVPRO® received a visit from Benjamin Karp at Georgia CPR. In the picture you can see us practicing our CPR techniques!

We were taught how to position a person to perform chest compressions and how to properly administer the technique. In addition to learning how to administer CPR, we learned whether or not you should. We were taught that before beginning CPR, you should first check to see if the person is conscious or unconscious. We were taught how to use an automatic external defibrillator (AED) to deliver a shock to a patient before beginning CPR as well. 

In conclusion, Not only are we a firm that is certified in Water, Mold and Fire but we are all certified in CPR, First Aid and AED as well! We are always prepared!!

Meet Our Reconstruction Team

8/4/2017 (Permalink)

General Meet Our Reconstruction Team Meet Scott, Tony, Lori & Mike.

We are excited to introduce our Reconstruction Team. We have 3 Project Managers: Mike, Scott and Tony and Lori, our Reconstruction Administrator!

Our experience in construction dates back to the early 2000's when we started out as just a general construction company.

Our reconstruction department can handle any size job. We will do insurance jobs or self-pay jobs. No job is too small or too large for our team.

We believe in quality, honesty and hard work.  We are a company based on trust and reliability. We value our customers opinions and strive to make it the easiest experience in a difficult time.

If you are looking for a reliable reconstruction team, than we are your guys. We build more then homes, we build lasting relationships.


11/3/2016 (Permalink)


SERVPRO® of Gwinnett County SE & SW and Stone Mountain/Clarkston along with many SERVPRO® Franchises are planning a drive to collect 10,000 shoes to help the poor.  The used and new shoes can be dropped off at schools and local churches.   We will be collected shoes between January 1, 2017 and March 31, 2017.

The shoes that SERVPRO® collects will be delivered to Soles4Souls—a not for profit global social enterprise committed to fighting poverty through the collection and distribution of shoes and clothing.  This organization which was founded in 2006 has distributed more than 26 million pairs of shoes in 127 countries.  SERVPRO® is a strong supporter of Soles4Souls’ anti-poverty mission, and we hope to take a big step in providing the organization with the used shoes they require to keep making a difference for people in need.

Soles4Souls will convert every pair of shoes collected from the community into a value-added social currency to achieve positive change, both humanitarian and economic.  Most of the gently used shoes will be distributed to microenterprise programs that create jobs in Haiti and other poor nations.  The resulting revenue will help fund the free distribution of new shoes in the U.S., Canada and developing nations around the world.

“The simple truth is that almost anyone with a closet has shoes they don’t wear, or an old pair that will just end up in a landfill,” said Neal Thompson.  “Give those to us, and know that you are taking a step to making the world a better place for all of us.”

Our SERVPRO® Franchises will be asking schools, faith-based institutions, civic organizations and corporate partners to partner with us in collecting shoes, new and old.  We in turn will send them to Soles4Souls for distribution to those in need.  Based in Nashville, Tennessee, Soles4Souls is committed to the highest standards of operation and governance.  Please visit for more information.


10/31/2016 (Permalink)

Mold Remediation MANAGING MOLD Extensive mold growth on ceilings and walls.

In as little as 48 hours, mold can quickly become a problem in your home or business when there is a water intrusion, like a leaking water line or roof leak. Mold can cause health issues and can also cause significant damage to your property. Fortunately, our SERVPRO® Franchise Professionals have the training, protective gear and specialized equipment necessary to handle your mold problem.

Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process:

  • Call SERVPRO® of Gwinnett County SE & SW at 770-448-5782 or SEVPRO® of Stone Mountain/Clarkston at 770-496-1976 or 1-800-SERVPRO to begin the mold cleanup and restoration process.


Our professionals will ask questions to help determine the necessary equipment, resources and personnel needed.

  • Inspection and Mold Damage Assessment


Your property will be carefully inspected for signs of mold using various technologies to detect mold and hidden water sources.

  • Mold Containment


Various containment procedures will be placed to prevent the spread of mold, like negative air chambers to isolate the contaminated area.

  • Air Filtration


Special filtration equipment captures microscopic mold spores out of the air using air scrubbers and HEPA vacuums to prevent the spread of the mold spores.

  • Removing Mold and Mold-Infested Materials


The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatment s will be used to eliminate mold colonies, but sold-infested porous materials may need to be removed and disposed.

  • Cleaning Contents and Belongings


Our SERVPRO® Franchise Professionals will clean your furniture, decorative items, curtains and other restorable items affected by mold.

  • Restoration


Restoration may involve minor repairs, such as replacing drywall, painting and installing new carper or it may entail major repairs such as reconstruction


SERVPRO of Gwinnett County Southeast is an IICRC Certified Firm

10/5/2016 (Permalink)

SERVPRO of Gwinnett County Southeast is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Gwinnett County Southeast

SERVPRO of Gwinnett County Southeast specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster to Your Stone Mountain, GA Water Loss

10/4/2016 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Gwinnett County Southeast, SERVPRO of Gwinnett County Southwest, and SERVPRO of Stone Mountain / Clarkston  provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  Our SERVPRO franchises arrive quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 770-448-5782

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Restoring Your Lawrenceville Commercial Property After a Water Damage Event

10/4/2016 (Permalink)

Flooding and water damage events in Lawrenceville, GA commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Gwinnett County Southeast

SERVPRO of Gwinnett County Southeast specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.